Returns Policy

RETURN POLICY

We at HARRY & GRETEL hope you love your new purchase.

Returns are accepted on items within 7 days from the date of purchase. Items received outside this time period will not be accepted.

CONDITIONS OF RETURNS

Original receipt must be obtained as proof of purchase.

Items must be returned within 7 days of purchase.

Items must be returned with tags attached and in its original packaging.

Returns will not be processed for items that have been worn, washed or altered.

We DO NOT offer REFUNDS, but will happily exchange the size or give a credit note. Credit notes are valid for 3 months.

If you wish to return an item, you must email us immediately at harryandgretel@bigpond.com. Upon receiving your request you will receive a confirmation email including an RA# (Return Authorization Number) validating your return/exchange. Please use this as your reference number if you require any further assistance with your request.

NO RETURN/EXCHANGE on SALE items, jewellery, lingerie, swimwear (hygiene reasons), or footwear if soles are marked or scratched.

NO REFUNDS are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair or replace faulty items after contacting the agents. It will be up to their discretion.

Please note that all RETURNS/EXCHANGES/REFUNDS are subject to quality inspection by HARRY & GRETEL

ALL returns/exchanges sent via post are at the COST OF THE CUSTOMER. Postage costs are non-refundable.

SHIPPING & DELIVERY INFO

Shipping Costs: Postage is FREE for all orders $300 and over within Australia. For all orders $299 and under, a flat rate of $10 postage will apply.

Please make sure your shipping address is correct as we’re unable to redirect orders once they are on their way to you. Our delivery time starts from the moment an order is accepted and will be processed that day, excluding weekends and public holidays, and will be shipped within 24-48 hours of payment verification, pending stock availability. Shipping timeframe stated may vary from item to item as they are dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. Please note this process can take longer during our sale periods where it may take up to a 24 hour period. If your order is placed over the weekend, it will be dispatched Monday.

Once your order is dispatched you will receive a confirmation email containing your tracking number which will allow you to see how close you are to receiving your package. It can take between 1 to 3 days to arrive for all Australian orders, for International orders it can take up to 14 days.

Our International customers please note: we are not liable for any country’s individual customs and taxes incurred once processed, including shipment price variants for all returns and exchanges.

Regular Express Post does not obtain a signature on delivery, so to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm.

HARRY & GRETEL does not accept responsibility for lost/stolen/damaged parcels once they leave our premises.

Should you have further enquiries regarding our shipping and delivery information or pricing, please email us harryandgretel@bigpond.com or call our store +61  (0)892427966

STOCK AVAILABILTY

HARRY & GRETEL will make every attempt to ensure the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either CANCEL or REFUND IMMEDIATELY the item ordered that is unavailable.