We at HARRY & GRETEL hope you love your new purchase.

Returns are accepted on items within 7 days from the date of purchase. Items received outside this time period will not be accepted.

Conditions of Returns

Original receipt must be obtained as proof of purchase.

Items must be returned within 7 days of purchase.

Items must be returned with tags attached and in its original packaging.

Returns will not be processed for items that have been worn, washed or altered.

We DO NOT offer REFUNDS, but will happily exchange the size or give a credit note. Credit notes are valid for 12 months.

If you wish to return an item, you must email us immediately at [email protected]. Upon receiving your request you will receive a confirmation email including an RA# (Return Authorization Number) validating your return/exchange. Please use this as your reference number if you require any further assistance with your request.

NO RETURN/EXCHANGE on SALE items, jewellery, lingerie, swimwear (hygiene reasons), or footwear if soles are marked or scratched.

NO REFUNDS are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair or replace faulty items after contacting the agents. It will be up to their discretion.

Please note that all RETURNS/EXCHANGES/REFUNDS are subject to quality inspection by HARRY & GRETEL

ALL returns/exchanges sent via post are at the COST OF THE CUSTOMER. Postage costs are non-refundable.