Shipping & Delivery Information

Shipping Costs: Postage is FREE for all orders $300 and over within Australia. For all orders $299 and under, a flat rate of $12 standard postage, & $20 for express postage will apply for standard items. Items with a higher shipping class may be subject to increased shipping costs. This will be shown at checkout.

Please make sure your shipping address is correct as we’re unable to redirect orders once they are on their way to you. Our delivery time starts from the moment an order is accepted and will be processed that day, excluding weekends and public holidays, and will be shipped within 24-48 hours of payment verification, pending stock availability. Shipping timeframe stated may vary from item to item as they are dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorisation. Please note this process can take longer during our sale periods where it may take up to a 24 hour period. If your order is placed over the weekend, it will be dispatched Monday.

Once your order is dispatched you will receive a confirmation email containing your tracking number which will allow you to see how close you are to receiving your package. It can take between 1 to 3 days to arrive for all Australian orders, for International orders it can take up to 14 days.

Our International customers please note: we are not liable for any country’s individual customs and taxes incurred once processed, including shipment price variants for all returns and exchanges.

Regular Express Post does not obtain a signature on delivery, so to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm.

HARRY & GRETEL does not accept responsibility for lost/stolen/damaged parcels once they leave our premises.

Should you have further enquiries regarding our shipping and delivery information or pricing, please email us [email protected] or call our store +61  (08) 92427966

Stock Availability

HARRY & GRETEL will make every attempt to ensure the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either CANCEL or REFUND IMMEDIATELY the item ordered that is unavailable.